Can I request a refund through customer support?

Refunds must be requested directly from the merchant with whom you placed your order. Sheepy crypto acts as a third-party payment processor and does not have access to the merchant’s order or inventory systems. Because cryptocurrency transactions are irreversible by design, Sheepy cannot reverse or recall a completed transfer. The merchant is responsible for issuing any approved refunds and providing guidance on return policies. In case of further questions, please contact our support team at [email protected].