Frequently asked questions
Account
Payout
Withdrawal
Integration
Invoice
2FA
Balance
For merchants
General
Explore answers to basic questions about Sheepy. Gain the insights you need to make the most of our platform.
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How does Sheepy work? What are the benefits of using Sheepy for my business? How to choose the right cryptocurrency processing provider? Which businesses benefit the most from accepting crypto? Can small businesses accept crypto payments? How secure are crypto payments for businesses? How do crypto payments support cross-border growth? How long does it take to start accepting crypto? Do I need technical knowledge to accept crypto payments? Is Sheepy available in my country? Does Sheepy have the necessary licenses? What cryptocurrency can I accept funds in? How are exchange rates calculated for crypto invoices? When will I receive my settlement from Sheepy? How does Sheepy secure transactions and protect against fraud? How do I send cryptocurrency? How long does it take for payments to settle through Sheepy? How does Sheepy secure customer data? Does Sheepy support fiat withdrawals? What types of reports are available? Are there any transaction limits when processing payments through Sheepy? How do I download a report for a specific period? What documents are required to verify my merchant account? Can I leave a review on your website? Can I test Sheepy’s functionality in a sandbox environment before going live?
How does Sheepy work? What are the benefits of using Sheepy for my business? How to choose the right cryptocurrency processing provider? Which businesses benefit the most from accepting crypto? Can small businesses accept crypto payments? How secure are crypto payments for businesses? How do crypto payments support cross-border growth? How long does it take to start accepting crypto? Do I need technical knowledge to accept crypto payments? Is Sheepy available in my country? Does Sheepy have the necessary licenses? What cryptocurrency can I accept funds in? How are exchange rates calculated for crypto invoices? When will I receive my settlement from Sheepy? How does Sheepy secure transactions and protect against fraud? How do I send cryptocurrency? How long does it take for payments to settle through Sheepy? How does Sheepy secure customer data? Does Sheepy support fiat withdrawals? What types of reports are available? Are there any transaction limits when processing payments through Sheepy? How do I download a report for a specific period? What documents are required to verify my merchant account? Can I leave a review on your website? Can I test Sheepy’s functionality in a sandbox environment before going live? Invoice processing
Streamline your invoice experience with Sheepy to keep payments flowing.
What is an invoice? What are the different invoice statuses? Which currencies are supported for invoicing processing? Can I change the currency or language of the invoice? Can I customize the invoice? How do I view and manage invoices? How do I send my invoice? What is the lifespan of an invoice? What should I do if my invoice status is marked "Invalid"? Why the funds have not arrived? What if the client sends an incorrect amount on the invoice? What is the invoice autocomplete function? How do I enable the autocomplete function? How do I refund a fully paid invoice?
What are the different invoice statuses? Which currencies are supported for invoicing processing? Can I change the currency or language of the invoice? Can I customize the invoice? How do I view and manage invoices? How do I send my invoice? What is the lifespan of an invoice? What should I do if my invoice status is marked "Invalid"? Why the funds have not arrived? What if the client sends an incorrect amount on the invoice? What is the invoice autocomplete function? How do I enable the autocomplete function? How do I refund a fully paid invoice? Mass payouts
Enjoy the efficiency of mass payouts with Sheepy - learn how to effortlessly use and track bulk payments with confidence.
Deposit addresses
Discover how Sheepy's deposit addresses simplify cryptocurrency payments.
What is a deposit address? What are the benefits of using Sheepy deposit addresses? How do I create a Sheepy deposit address for my customers? Are Sheepy deposit addresses reusable for multiple transactions? Can I generate invoices using Sheepy deposit addresses? Can I set up deposit addresses and track client crypto balances? How are payments matched to users with Sheepy deposit addresses?
What are the benefits of using Sheepy deposit addresses? How do I create a Sheepy deposit address for my customers? Are Sheepy deposit addresses reusable for multiple transactions? Can I generate invoices using Sheepy deposit addresses? Can I set up deposit addresses and track client crypto balances? How are payments matched to users with Sheepy deposit addresses? Fiat-to-crypto onramp
Effortlessly converting fiat to crypto with Sheepy - explore our onramp solution for quick and secure swaps.
What is a fiat-to-crypto onramp? How can merchants integrate the onramp solution into their platforms? What are the benefits of using Sheepy's onramp for merchants? Which cryptocurrencies are supported for conversion using the onramp? What fiat currencies are accepted for conversion to cryptocurrency? Are there any fees for merchants when using the onramp solution? How does the transaction process work for customers using the onramp solution? Can merchants customize the onramp solution interface? What payment methods are supported for fiat-to-crypto transactions? How can merchants track transactions and conversions with Sheepy's onramp? What is the typical processing time for transactions using the onramp solution? How frequently are new currencies added to the onramp? What support does Sheepy offer for integrating the onramp solution?
How can merchants integrate the onramp solution into their platforms? What are the benefits of using Sheepy's onramp for merchants? Which cryptocurrencies are supported for conversion using the onramp? What fiat currencies are accepted for conversion to cryptocurrency? Are there any fees for merchants when using the onramp solution? How does the transaction process work for customers using the onramp solution? Can merchants customize the onramp solution interface? What payment methods are supported for fiat-to-crypto transactions? How can merchants track transactions and conversions with Sheepy's onramp? What is the typical processing time for transactions using the onramp solution? How frequently are new currencies added to the onramp? What support does Sheepy offer for integrating the onramp solution? Fiat withdrawals
Easily navigate fiat withdrawals with Sheepy - learn to automate, manage, and complete your transactions smoothly and efficiently.
What is fiat withdrawal? How can I withdraw fiat currency? What currencies are supported for fiat withdrawals? What is the processing time for fiat withdrawals? What is auto fiat withdrawal? How do I set up automatic fiat withdrawal? Can I cancel a fiat withdrawal request? What should I do if my fiat withdrawal is delayed? How will I be notified about the status of my fiat withdrawal? Can I withdraw to a third-party account? What should I do if my bank rejects the withdrawal? Can I withdraw fiat currency on weekends or holidays?
How can I withdraw fiat currency? What currencies are supported for fiat withdrawals? What is the processing time for fiat withdrawals? What is auto fiat withdrawal? How do I set up automatic fiat withdrawal? Can I cancel a fiat withdrawal request? What should I do if my fiat withdrawal is delayed? How will I be notified about the status of my fiat withdrawal? Can I withdraw to a third-party account? What should I do if my bank rejects the withdrawal? Can I withdraw fiat currency on weekends or holidays? Integration
Seamlessly integrate Sheepy into your platform - discover available methods and expert support to enhance your business operations.
What integration methods does Sheepy support? What kind of support is available for merchants? Which E-commerce platforms are supported by Sheepy? Where can I download the Sheepy plugin for WooCommerce? How do I set up the Sheepy plugin for WooCommerce? Where can I download the Sheepy plugin for PrestaShop? How do I set up the Sheepy plugin for PrestaShop? Is there a subscription plan for Sheepy plugins? Why choose Sheepy plugins?
What kind of support is available for merchants? Which E-commerce platforms are supported by Sheepy? Where can I download the Sheepy plugin for WooCommerce? How do I set up the Sheepy plugin for WooCommerce? Where can I download the Sheepy plugin for PrestaShop? How do I set up the Sheepy plugin for PrestaShop? Is there a subscription plan for Sheepy plugins? Why choose Sheepy plugins? Partner program
Join the Sheepy Partners Program - attract new users, earn crypto rewards, and enjoy instant automated payouts effortlessly.
How does Sheepy calculate partner commissions? How frequently are partner payouts processed? Do commission rates vary based on merchant volume? Is there a minimum payout threshold for partner earnings? How can partners track referrals and earned commissions? Which currencies and cryptocurrencies are available for partner payouts? Can a single partner refer and manage multiple merchants? How can partners update their payout details or preferred wallet?
How frequently are partner payouts processed? Do commission rates vary based on merchant volume? Is there a minimum payout threshold for partner earnings? How can partners track referrals and earned commissions? Which currencies and cryptocurrencies are available for partner payouts? Can a single partner refer and manage multiple merchants? How can partners update their payout details or preferred wallet? For customers
General
Explore answers to basic questions about Sheepy. Gain the insights you need to make the most of our platform.
Invoice processing
Streamline your invoice experience with Sheepy to keep payments flowing.
How do I pay a Sheepy invoice? What does an invoice with the status "Confirming" mean? What should I do if my transaction has been awaiting confirmation for 5 days? What does the invoice expiry mean? How can I track my crypto payment on the blockchain after sending it? How do I resolve an "Invoice expired" error when trying to pay? What if I pay with a different currency than selected at checkout? What should I do about exchange rate issues when paying an invoice?
What does an invoice with the status "Confirming" mean? What should I do if my transaction has been awaiting confirmation for 5 days? What does the invoice expiry mean? How can I track my crypto payment on the blockchain after sending it? How do I resolve an "Invoice expired" error when trying to pay? What if I pay with a different currency than selected at checkout? What should I do about exchange rate issues when paying an invoice? Refunds
Everything you need to know about requesting refunds, refund types, timing, and applicable fees.
Can I request a refund directly from the merchant? What happens if I underpay or overpay a Sheepy invoice? What happens if my payment is declined due to KYT reasons? How long does it take to receive a refund? To which wallet address will my refund be sent? Are there any fees for processing a crypto refund? Will I be notified when my refund is processed? What happens if I send the payment on the wrong blockchain network?
What happens if I underpay or overpay a Sheepy invoice? What happens if my payment is declined due to KYT reasons? How long does it take to receive a refund? To which wallet address will my refund be sent? Are there any fees for processing a crypto refund? Will I be notified when my refund is processed? What happens if I send the payment on the wrong blockchain network? Mass payouts
Enjoy the efficiency of mass payouts with Sheepy - learn how to effortlessly use and track bulk payments with confidence.
What are mass payouts? Which currencies can I receive payouts in? How long does it take to receive a payout? Can I receive mass payouts in a stablecoin like USDT or USDC? Are there any fees for receiving mass payouts? What information do I need to provide to receive a payout? Can I receive a payout to my existing cryptocurrency wallet? What should I do if I haven't received my payout?
Which currencies can I receive payouts in? How long does it take to receive a payout? Can I receive mass payouts in a stablecoin like USDT or USDC? Are there any fees for receiving mass payouts? What information do I need to provide to receive a payout? Can I receive a payout to my existing cryptocurrency wallet? What should I do if I haven't received my payout? Deposit addresses
Discover how Sheepy's deposit addresses simplify cryptocurrency payments.
What is a deposit address for customers? Can I reuse a deposit address for multiple transactions? Do I get a unique deposit address for each cryptocurrency I pay with? How long does payment processing take after sending to the deposit address? What if I send the wrong cryptocurrency to the deposit address? What should I do if I sent cryptocurrency to the wrong deposit address? Why is my deposit address showing as invalid?
Can I reuse a deposit address for multiple transactions? Do I get a unique deposit address for each cryptocurrency I pay with? How long does payment processing take after sending to the deposit address? What if I send the wrong cryptocurrency to the deposit address? What should I do if I sent cryptocurrency to the wrong deposit address? Why is my deposit address showing as invalid? Fiat-to-crypto onramp
Effortlessly converting fiat to crypto with Sheepy - explore our onramp solution for quick and secure swaps.
Support
We're here to help - experience responsive and reliable support with Sheepy whenever you need it.
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Create a business account in minutes and unlock the future of crypto payments. For a custom package tailored to your needs, the Sheepy team is here to help.
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Individual support
Get 24/7 personalized support with Sheepy - just be ready to accept your first crypto payment.
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