What are the different invoice statuses?

Invoice statuses on the Sheepy crypto platform give merchants and customers real-time visibility into each stage of the payment lifecycle. They reflect payment activity, blockchain confirmation progress, additional checks, and actions taken after a transaction.

When Sheepy creates an invoice, it starts with the New status, which means the invoice is active and waiting for payment. If the customer sends less than the required amount within the payment window, the status changes to Partially Paid. If the customer sends more than the required amount, Sheepy marks the invoice as Overpaid. Once Sheepy detects the payment and waits for the required blockchain confirmations, the invoice enters Confirming. A transaction that requires additional review receives the Pending status.

If Sheepy does not receive a valid payment before the payment window expires, the invoice becomes Expired. Payments received after expiration or transactions with other inconsistencies can receive the Invalid status and may require further action, such as completing the invoice or issuing a refund. Once the payment successfully completes all required processing and verification, the invoice receives the Done status.

Invoices can also show Refund Requested when a refund process starts, Refunded after the refund completes, or Error if a processing issue occurs.

Merchants can monitor all invoice statuses directly from the Sheepy Dashboard and receive status updates automatically through webhooks and email notifications. For technical details about invoice status handling, merchants can refer to the API documentation or contact Sheepy support at [email protected].