What should I do if my invoice status is marked "Invalid"?

An invoice on Sheepy may be marked as “Invalid” for several reasons, the most common being that a payment was received after the 15-minute expiration window or the transaction is stuck in the blockchain due to an unusually low network fee. When this occurs, the platform requires manual action to resolve the payment status, ensuring accuracy and preventing automatic misallocation of funds.

To resolve an invalid invoice, log in to the Sheepy Dashboard and locate the affected invoice in the History section. From there, you have two options depending on the situation: you may initiate a refund to the customer by selecting the invoice and clicking the “Refund” button, or, if the payment has been confirmed on the blockchain, you may choose to mark the invoice as “Completed” manually. This manual override function helps merchants maintain operational flexibility in situations where delays or mismatches occur.

To minimize such issues in the future, merchants can enable the Autocomplete function, which automatically reconciles slight mismatches in payment amount and reduces reliance on manual invoice handling. For technical guidance, visit the API documentation or contact our support team at [email protected].