What if the client sends an incorrect amount on the invoice?

If a customer sends a cryptocurrency amount that does not exactly match the total specified on the invoice - whether slightly over or under - the invoice will automatically be marked as “Invalid” in the system. This happens because Sheepy’s payment engine is designed to enforce precise payment matching to ensure accuracy, avoid disputes, and maintain accounting integrity.

In such cases, you can navigate to the invoice in the Dashboard and take one of two actions. You may choose to issue a refund for the received amount, returning the funds to the sender. Alternatively, you can manually complete the invoice if the discrepancy is acceptable based on your business policy. This action updates the invoice status to “Done” and credits the amount to your account.

To streamline operations and minimize manual review, Sheepy offers an autocomplete function. When enabled, this feature allows the system to automatically mark invoices as completed once payment is verified – even if the amount varies slightly due to rounding, currency conversion differences, or minor input errors. Enabling this feature is especially useful for high-volume merchants or platforms that experience frequent micropayments or fluctuating rates. For technical guidance, visit the API documentation or contact our support team at [email protected].