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Refund rules
Submit a refund request
Fill out the online refund form or email [email protected] with all required transaction details to initiate your refund.
Wait for request review
The Sheepy support team will review your request and contact you if additional information is needed before confirming approval.
Verify network and address
Ensure your payment was sent using the correct blockchain network and address, as incorrect transactions may be lost or delayed.
Allow processing time
Most refunds are processed within 10 business days after approval, though complex or compliance-related cases may take longer.
Check the original wallet address
Refunds are always sent back to the original wallet used for payment, in the same cryptocurrency and on the same blockchain network.
Check refund notification
Once completed, you will receive an email confirmation with the refunded amount, currency, and transaction hash.