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Refund request form

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Frequently asked questions

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Can I request a refund directly from the merchant? chevronWhat happens if I underpay or overpay a Sheepy invoice? chevronWhat happens if my payment is declined due to KYT reasons? chevronHow long does it take to receive a refund? chevron
To which wallet address will my refund be sent? chevronAre there any fees for processing a crypto refund? chevronWill I be notified when my refund is processed? chevronWhat happens if I send the payment on the wrong blockchain network? chevron
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Refund rules

View Sheepy Refund Policy

Submit a refund request

Fill out the online refund form or email [email protected] with all required transaction details to initiate your refund.

Wait for request review

The Sheepy support team will review your request and contact you if additional information is needed before confirming approval.

Verify network and address

Ensure your payment was sent using the correct blockchain network and address, as incorrect transactions may be lost or delayed.

Allow processing time

Most refunds are processed within 10 business days after approval, though complex or compliance-related cases may take longer.

Check the original wallet address

Refunds are always sent back to the original wallet used for payment, in the same cryptocurrency and on the same blockchain network.

Check refund notification

Once completed, you will receive an email confirmation with the refunded amount, currency, and transaction hash.

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© 2026 Sheepy LLC, registered office Omar Khizanishvili Street 264, Tbilisi, Georgia. All rights reserved. The data and information provided on this website are for informational purposes only and are not intended for reference or any other use. All financial, statistical, and other relevant data regarding clients, merchants, products, transactions, and related activities represent aggregated figures from Sheepy’s operations.